Multi-channel enterprise appointment booking system
For retail, healthcare, telco, government,
finance, education & more
Contact our enterprise team today
- Partners and Enterprise:
- Retail Solutions
- ► Enterprise
- Government solutions
About BookingBug’s enterprise appointment booking systems
BookingBug is the ideal solution for large organizations looking to build an element of multi-channel appointment scheduling and management into their established workflow. Externally BookingBug can help you open up new opportunities to increase in-store footfall, upsell, reduce queuing times and improve customer experiences. Internally it can improve understanding of customer behaviors, staffing requirements and resource allocation, help you become more efficient and generate more insightful customer data.
Online, mobile, in store, call center: flexible, seamless & always live.
Applications for BookingBug enterprise
- Value-add in store appointments Consultations, fittings, customer service, pre-sales, events, tours, classes
- Banking & financial consultations Consumer banking, mortgages, investments, insurance
- Healthcare appointment booking Medical, dental, pharmacy, eye care, hearing care, beauty
- Appointments solutions for telecoms Contract and device consultations and repairs
- Booking software for educations Student services, admin, classes, courses
- Scheduling solutions for Government & public sector Appointments, libraries, sports facilities, counseling, advisory, administrative
- Click & collect purchase collections Schedule allocated slots for click & collect pick-ups
- Equipment servicing appointments Bikes, sports gear, cars, electronics servicing & repairs
- Internal resource scheduling and allocation Meeting rooms, desks, HR appointments
- Events booking & management Courses, training, classes, tuition, seminars
- And much more… Custom built multi-channel appointment software to match your organization’s specific requirements.
BookingBug enterprise customer showcase
BookingBug builds and implements custom multi-channel appointment booking solutions for a wide variety of large organisations. Here are some examples of the businesses we work with:
-
Waitrose, the leading high-end British food retailer, hosts a series of regular cookery, baking, food and wine classes. Waitrose uses BookingBug's classes & courses functionality to promote it's upcoming courses, letting customers view availability, book their place or get on the waiting list, as well as purchase and redeem gift certificates.
-
Online appointment scheduling as part of a wider marketing campaign promoting in-store services A chain of 320 pet stores in the UK – selected BookingBug to provide a system to allow their customers to book their pet nutrition consultations directly from the Pets At Home website.
-
Customised online scheduling to improve online-to-offline customer engagement A chain of 90 golf stores in the United States – selected BookingBug to provide a system to allow their customers to schedule custom golf club fitting appointments within their stores.
BookingBug Features and Benefits
BookingBug is so much more than simply an online scheduling calendar. We offer a broad range of off-the-shelf and bespoke tools and features to help enterprises incorporate online scheduling capabilities into their internal and B2C operations.
Multi-channel appointment scheduling
Take bookings and appointments for in-branch or in-store services through your website, on mobile, in person and through your call center, all managed through a central, real time admin dashboard.
Fully customizable to match your specifications
BookingBug has a vast array of flexible core and advanced features to enable your organization to manage appointment scheduling from end-to-end in a way that matches the way you work.
Un-matched functionality, flexibility & configuration options
By using BookingBug you can attract new customers and generate repeat business from existing ones. All customer details are stored so you can run promotions and market directly to them.
-
Appointment booking through your website
Let your customers search for and view availability of services, resources and staff across various locations and complete their booking without having to leave your website.
-
A truly mobile booking experience
BookingBug’s custom appointment scheduling widgets are optimized responsively for seamless use on all mobile devices and screen sizes and can be integrated directly with your existing mobile applications.
-
In store check-in & on-site booking
Allow customers to check-in to their appointment on arrival or book new appointments in person. We also integrate with a rage of market-leading queue management providers a complete customer flow management solution.
-
Customer service center interface
BookingBug can provide your call center operatives with an integrated customer service dashboard enabling them to make, move or cancel bookings on behalf of your customers.
-
Simple, slick admin interface
Staff, management and administrators can access an always live dashboard to make, move and cancel appointments, as well as view booking details and history, and set schedules and availability. Various permission levels can be set to ensure designated users can only access the data they need to see or edit.
-
Integration with existing systems and processes
Our appointment scheduling interface fits seamlessly into you existing website and can integrate with other business management systems, processes and protocols, including CRM, data warehousing, authentication, etc.
-
Flexible hosting
Your BookingBug appointment system can either be hosted by us, or installed in your existing datacenter in your own hosted environments. We have experience of working in both of these ways.
-
Sophisticated reporting & data management tools
Accurate data is at the heart of any well-run business. With BookingBug's suite of reporting tools you can generate reports and analyse your booking, client and business data, including appointment outcomes, to get a detailed view of how this part of your business is performing. All data can be passed into an existing data warehouse.
Key benefits of BookingBug appointment solutions to your organization:
- Unlock new revenue streams
- Increase in store / in branch footfall
- Maximize upsell opportunities
- Improved online and offline customer service
- Improved online and offline customer engagement
- Increased loyalty and customer lifetime value
- Improved customer profiling & data
- Better under standing of staffing & resource requirements
- Improved in-branch efficiency
- Reduction in operational costs
Pricing
Each of our enterprise online scheduling and appointment systems is bespoke, built to address each client's specific requirements. To discuss your needs and find find our more about BookingBug's enterprise solutions and pricing contact one of our team today.